Privacy policy
Effective 2026-11-16. Operated by Shelf Mender LLC.
What we access
When a merchant installs Shelfmender, we access the store's product catalog through Shopify's API: product titles, descriptions, search metadata, tags, product type, vendor and product images (including alt text). We also store the shop's domain, chosen plan and app settings, and the session data Shopify requires for the app to work.
What we do not access
Shelfmender does not request access to customers, orders, payments or any personal data of shoppers.
How we use it
Product data is used only to check catalog quality and to write suggested improvements. To write suggestions, product text is sent to our AI provider (Anthropic) for processing. It is not used for advertising and not sold.
Sub-processors
Cloud hosting and database (our hosting provider), AI processing (Anthropic, PBC), and Shopify for billing.
Retention and deletion
We keep catalog analysis, suggestions and the change log while the app is installed. When a store uninstalls the app, all scans stop immediately. Shopify then asks us to erase the shop's data, and we delete everything we hold for that shop. We keep only a one-way hash of the shop's domain together with its free-trial start date and AI usage counters for the current billing period, so a free trial cannot be restarted by reinstalling. This record contains no catalog, customer or contact information.
Your rights
Merchants can request access to or deletion of their data at any time by emailing [email protected].
Security
Data is encrypted in transit, access tokens are stored in a managed database with restricted access, and every change the app makes to a store is logged.