Support

Email [email protected]. We reply within two business days.

Common questions

Will Shelfmender change my store without asking? No. Suggestions wait for your approval unless you turn on auto-apply (Growth and Pro). Auto-apply never changes product titles or rewrites existing descriptions.

Can I undo a change? Yes. Open Suggestions, then Applied, and press Undo. If you edited the field yourself afterwards, we leave your edit alone.

Why was a product skipped? Products are only rewritten when they changed since the last scan, and each plan has an AI allowance for each 30-day billing period. Skipped products are picked up in the next period or after an upgrade.

Does it read customer data? No. The app only requests access to products and product images.

How do I cancel? Switch to the Free plan under Plan & settings, or uninstall the app. Uninstalling stops all scans immediately.